Credit: Toyota Material Handling Blog – Published January 27, 2026 Common Electric Reach Truck Questions What is An Electric Reach Truck and How Is It Different Than a Typical Forklift? Electric reach trucks are designed for narrow-aisle warehouses where operators need to lift loads to higher rack levels while maintaining a small turning radius. What…
Forklift Batteries: Choosing the Right Power for Maximum Uptime
When you think of forklifts, horsepower and hydraulics might come to mind – but the battery is the true heart of your electric fleet. Choosing the right battery impacts uptime, performance, maintenance costs, and long-term profitability. At Thompson & Johnson, we work with dozens of businesses every month to help them understand which forklift battery…
As we wrap up another busy year at Thompson & Johnson, it’s the perfect time to look back at the topics that sparked the most interest, conversation, and clicks in 2025. From safety must-knows to maintenance tips that kept operations running smoothly, our team covered a lot of ground in 2025 — and you showed…
Replace vs. Repair: How to Know When It’s Time for a New Forklift
Your forklift is the heartbeat of your operation. When it’s running smoothly, your workflow moves efficiently, orders get out on time, and your team stays productive. But when it starts breaking down repeatedly, slowing productivity, or draining your repair budget, the big question inevitably pops up: Should you repair your forklift…or is it time to…
“Good Communication, quality product each time – Thanks!”
John D.
“Maintenance/service person is very helpful & informative”
Edward G.
“Outstanding attention to detail – great partnership!”
David F.
“Very good service – kept down time to a minimum.”
Tom R.
“Your service technicians are outstanding. They go all out for Universal.”
Tom E.
The Tech Joe Borrelli is very professional and responsive. Service is top notch!!
Daniel P.
“Great keeping me informed of replacement unit. Much Appreciated!”
Elaine R.
“Techs are great to work with and do a great job”
Matthew H.
“Service well done as always.”
Randy N.
“Your service guys are always prompt and efficient when called.”
Bill H.
“Always enjoy working with T&J”
Jim B.
“Tim Gaughan and Dave Bennett were very helpful demonstrating the scrubber on their two visits.”
Tom B.
The Tech Joe Borrelli is very professional and responsive.
Daniel P.
“Great job! Charlie goes out of his way to make sure our repairs are done correctly.”
Jim D.
“Quality Service & Equipment”
Brian M.
“T&J are great; Paul Janac is a great mechanic.”
Curt L.
“Good service, nice and friendly staff.”
Ingo H.
“Excellent service. Thanks!”
Kelly S.
“Steering direction needed to be changed. Handled immediately. Excellent follow up!”
Chris C.
“T&J is an excellent business partner.”
Jim B.
“Walt & Doug from Elmira are exceptional.”
Tyler P.
“Very prompt on service calls. We can always rely on Chris to get any issues we have fixed quickly”
Joe M.
“Thanks, you guys were great.”
Annette S.
“Great service & salesmen”
Don N.
The Tech Joe Borrelli is very professional and responsive.
Daniel P.
“Great service. When we have a machine go down they always go out of their way and try to take [care] of us and get us repaired ASAP. Wish more businesses were like your T&J people. Thanks.”
John R.
The Tech Joe Borrelli is very professional and responsive.
Daniel P.
“It was great to meet Steve the Service Mgr., very helpful & knowledgeable.”
Dana S.
“Outstanding job by John!!”
Angelo C.
“John and your company did an excellent job.”
Ed B.
“Very prompt attention from John Snyder & our onsite service folks.”
Ryan D.
The Tech Joe Borrelli is very professional and responsive.
Daniel P.
“Service & Sales has always been excellent.”
Randy M.
“We love the new lift, and appreciate your people and your service.”
Daryl R.
“Equipment looked good! Will be back for more!”
Ryan A.
“Had a few minor problems with set up but Sales Rep. took care of it.”
Allen B.
“Paul the service technician is fantastic and Tim is great to work with!”
Doug F.
“Mike Brown was helpful in the selection of equipment.”
Dave A.
“Great service! Thank you! You have been prompt in getting our repairs in and returning in a timely manner.”
