For businesses focused on getting more done with less, outsourcing material handling equipment maintenance can be key to success. Unfortunately, maintenance plans for forklifts and other industrial equipment are often presented in confusing ways. Planned maintenance, full maintenance, and other offerings are not all created equal.
The goal of outsourcing your maintenance is to reduce your operating costs and keep your forklift fleet running more efficiently. Whether you choose to rely on planned maintenance (regularly scheduled preventive maintenance intervals) or full maintenance (parts, labor, planned maintenance, and on-demand repairs), outsourcing your forklift maintenance should help optimize your business workflow. It’s important to have a clear understanding of any contracted maintenance before signing up, as many businesses can learn the hard way.
Businesses who choose full maintenance typically have a few specific goals in mind:
These are clear benefits of full maintenance when it is completed by a professional provider. The reality is, that some service providers are not focused on creating value and instead operate their contracts on autopilot to rely on regular monthly payments and hidden costs that they pass onto their customers.
Too often, there are traps hidden in other providers’ full maintenance plans that obscure additional costs or coverage that you can’t count on to keep your business running. A lack of guarantees, rental equipment, and unclear definitions of service level agreements are all warning signs that your full maintenance plan will cost you in the long run. When you’re negotiating the terms of a new maintenance contract, all the details should be abundantly clear.
You can maximize the positive impacts of your outsourced full maintenance by asking four simple questions:
If your provider (or your contract) cannot answer these questions easily, take it as a red flag. If you’re shopping around for a new provider, pay close attention to their reaction to these questions.
Are you ready to partner with a full maintenance service provider who’s dedicated to your business success? Call Thompson & Johnson today to speak to an equipment specialist or fill out a Customer Request Email Form above!
If you have a question on this or any topic related to safety with your forklift, give our resident expert, Dave Bennet, a call or fill out the request form.